Privacy policy

Last Updated: June 26, 2026

At NSFG Canada ("NSFG", "we", "our", or "us"), we value your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store, and protect your information when you visit https://nsfg.ca, purchase our products, create an account, or otherwise interact with our website and services.

By accessing or using our website, you acknowledge that you have read and understood this Privacy Policy and agree to the collection and use of your information as described below.

Information We Collect

To provide you with the best possible shopping experience, we may collect different types of personal information depending on how you interact with our website.

Personal Information

When you place an order, contact us, or create an account, we may collect information including:

  • Full Name

  • Email Address

  • Shipping Address

  • Billing Address

  • Phone Number

  • Account Login Information (if applicable)

Payment Information

Payments made on our website are processed securely through trusted third-party payment providers. While payment information is required to complete your purchase, NSFG Canada does not store your complete credit or debit card details on our servers.

Order Information

When you purchase from us, we may collect information such as:

  • Products purchased

  • Order history

  • Shipping details

  • Order value

  • Returns or exchanges

  • Customer support requests related to your order

Device & Technical Information

When you browse our website, certain information may be collected automatically, including:

  • IP Address

  • Browser Type

  • Device Information

  • Operating System

  • Website Pages Visited

  • Time Spent on Pages

  • Referral Website

  • Cookies and Similar Technologies

This information helps us improve website performance, security, and user experience.

How We Collect Information

We collect personal information through various methods, including:

  • Information you voluntarily provide while placing an order or contacting us.

  • Information collected automatically through cookies and analytics technologies.

  • Information received from trusted service providers that help us operate our store, process payments, fulfill orders, and improve our services.

How We Use Your Information

Your information is collected only for legitimate business purposes. We may use it to:

  • Process and fulfill your orders.

  • Verify and complete secure payments.

  • Arrange shipping and delivery.

  • Respond to customer support requests.

  • Send order confirmations and shipping updates.

  • Improve our website, products, and customer experience.

  • Detect and prevent fraud or unauthorized transactions.

  • Maintain website security.

  • Comply with legal and regulatory obligations.

Where you have provided consent, we may also use your information to send promotional emails, exclusive product launches, offers, and brand updates. You may unsubscribe from marketing communications at any time using the unsubscribe link included in our emails.

Improving Your Shopping Experience

We continually work to enhance your shopping experience by understanding how customers interact with our website. This may include analyzing browsing behavior, purchase history, and website usage to:

  • Recommend products that may interest you.

  • Improve website navigation.

  • Optimize product pages.

  • Enhance customer support.

  • Improve overall website performance.

This information helps us create a smoother, more personalized shopping experience while maintaining the privacy and security of your personal information.